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Peter Heinicke

Chicago area ERP consultant and Managed Service Provider with over 45 years of experience in Sage 300, Sage Pro, Quickbooks ERP and other systems
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Recent Posts

Software as a Service: Cloud Computing

Posted by Peter Heinicke on Thu, May 26, 2011 @ 12:57 PM


 
In the last two years or so the idea of software as a service has become quite a hot topic. Cloud Computing is a new(er) technology which is best described as an architecture in which companies can 'rent' technology services on the internet, rather than 'own ing' their own. 

 

Consisting of a shared data center where you can log in, customize applications and be up and running in under a week, and with a plethora of apps to choose from - CRM to HR and Accounting to custom - the possibilities seem endless. At a fraction of the cost of in-house systems, this looks like a great way for SMB's to better manage overhead cost and ROI in terms of a new IT investment, not to mention the ability to utilize employees to generate more business (instead of managing the system.)

 

  As an up and coming trend, Cloud Computing is behind many of the online conferences and marketing trends in development today.

 

  Some features and benefits include:
  • Built in security, reliability & upgradeability
  • Minimized risk involving application development and implementation
  • Web-services integration
  • Analytics, offline access and mobile deployment
  • Speed application development
  • Automated upgrades & real-time reporting
  • Multiple languages and currencies

In conclusion, cloud computing is a viable option in today's business environments. Given more time there will certainly be more standards and assurance for the consumer. Our best advice would be to research potential vendors thoroughly, check references, start slow, and read your contract carefully. Additionally you'll want to determine how you plan on using the cloud and in what ways it will be the most beneficial to your organization.

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Tags: Cloud Computing, St. Charles Cloud Computing, ACCPAC ERP, SAAS, SAGECRM.COM

PrintBoss Enhancements for 2011

Posted by Peter Heinicke on Mon, May 23, 2011 @ 08:16 PM

PrintBoss Enhancements for 2011
 
Special Offer! 
 
Schedule your PrintBoss enhancement in the month of May or June and receive 1 hour of consulting time FREE!
 
Call our office to schedule your enhancement today!
 
PrintBoss provides protection and increases service
 
Now more than ever you need to have complete control over all your assets at every step. PrintBoss is a state of the art software that integrates with Sage Pro, and many other accounting systems and allows you to print checks, invoices, deposit slips and other documents directly from that accounting package.
 
We have installed PrintBoss for many of our clients. They benefited by reducing receivable cycles, implementing internal controls and providing employees better paystub reporting and direct deposit. Using PrintBoss you will be able to have: 
  • Positive Pay Files to protect against fraudulently produced checks
  • Direct Deposit for employees
  • Invoices sent via e-mail or fax
  • And much more!
PrintBoss is a useful ehancement to Sage Pro, Sage Accpac, Sage Peachtree or any accounting or report based system.
 
Call our office today to schedule your PrintBoss enhancement. Or Click below to request more information on PrintBoss
Click me 
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Tags: Sage Accpac, SAGE PRO, Positive Pay, Peachtree, Direct Deposit

Time and Billing software for Quickbooks - BigTime

Posted by Peter Heinicke on Tue, May 17, 2011 @ 10:15 PM

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Tags: Time and Billing software, Timesheet, quickbooks Pro, project management

Can I get this data out of my (Sage, Intuit,Etc.) system?

Posted by Peter Heinicke on Fri, Apr 29, 2011 @ 12:52 PM

Your ERP system contains large amounts of data. Inputting it is simple but pulling it back out in a specific way can sometimes be elusive. Have you ever wondered, 'How can I get this data out of my system?' If so, you are not alone. From sales tax audit preparation to sales forecasting and management, your system is full of information that can help you make informed decisions about your business.

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Tags: ACCPAC | SAGE PRO | ERP CONSULTANT | DATABASE | So

Putting barcodes or RFID's on your ACCPAC ERP forms and why

Posted by Peter Heinicke on Wed, Apr 27, 2011 @ 09:31 PM

Why and how do you put barcodes on your accounting forms. Which ones can help you the most? This question when addressed properly can save a lot of time and effort on your ERP system's users part as well as on your business partners. It is not difficult to add barcodes to forms such as checks, purchase orders, sales orders, etc. There are even free fonts available which make adding the barcodes as easy as adding any other text string to an ERP system form. Any process where the ERP user has to read a form and retype the information into a computer is a potential process which can be improved by a barcode on the form. Since errors cost an average of about $50 to find and correct, it is well worth it to try to reduce them. The careful thought comes in during the selection process. Logical things to barcode include:

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Tags: ACCPAC, SAGE PRO, ERP systems, Sage Pro ERP, Barcodes

Hardware Infrastructure and ERP Systems

Posted by Peter Heinicke on Tue, Apr 19, 2011 @ 04:21 PM

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Tags: ACCPAC | SAGE PRO | IT Consulting

Tying up Sage Pro's GL to its Subledgers

Posted by Peter Heinicke on Tue, Apr 19, 2011 @ 04:18 PM

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Tags: accounting process | General Ledger | Sub Ledger|

Six ways to use CRM to improve your business relationships

Posted by Peter Heinicke on Thu, Mar 31, 2011 @ 03:15 PM

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Tags: HubSpot Tips, CRM | Sage CRM | SalesForce.com | Email Campaigns

Payroll Services vs. Payroll Software

Posted by Peter Heinicke on Tue, Feb 01, 2011 @ 12:00 AM

Small and midsized companies are always looking for ways to streamline operations, improve efficiency and get the most out of their overhead dollars. One area where there are a couple of options worth researching is within the back office payroll function. Many owners and managers spend far too much time managing this process, when they could be focusing their efforts on more important things like setting goals and growing their business. Therefore we thought we would help you along by providing some of the pros and cons of each option.

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Tags: Payroll Module | Payroll Service | Accounting Syst

First Look at Sage Pro ERP Version 2010

Posted by Peter Heinicke on Tue, Jan 18, 2011 @ 11:55 AM

The world of business is continually evolving, and so, therefore, must your business management software. That's why the team at Sage is always in communication with their extensive customer base, so that they can be constantly improving their software. One of the results of this collaboration is Sage Pro 2010. Some of the many new features will allow you to:
 
  • Eliminate the need to pay extra for custom reports.
    A new customizable report option grid allows you to create custom filters and sort options for your reports and then save them for reuse.
  • Access your favorite data drillers quickly and easily.
    A new data driller organization tool allows you to define Dataview Groups and associate default data drillers to each.
  • Make sure preferred customers have priority on available inventory.
    A new check box in Sales Order lets you reserve inventory for a particular customer order, thus eliminating the risk of penalties due to low stock.
  • Streamline your data import process with enhanced import options.
    • A new display indicating the current import status.
    • Quick Import no longer prompts you at each stage of the process, and now runs silently in the background.
    • New import options include Item at Location and Item Supplier. You can now also import line-level descriptions and import and export vendor cost levels.
  • When importing payroll posting, there is an option to print the invalid posting report prior to completion.
  • Enjoy enhanced flexibility in exporting data.
    You can now export from Data Center tables sending your tables and fields to several formats: Microsoft Excel, ASCII Delimited, XML, and CSV.
  • Save money on payroll printing.
    The overflow check stub feature prints the overflow of check stubs to blank paper or a separate printer when a check has more than 12 advice lines.
  • Set up multiple Inter-Company Transaction accounts for clearer audit trails.
    The Inter-Company Transaction (ICT) module now allows you to select any General Ledger account as the Inter-Company Clearing account.
  • Easily access more details on Inter-Company Transactions through enhanced reports.
    You can run a summary report for Inter-Company Transactions that were distributed in the source company, received from other companies, or consolidated, distributed, or received.
  • Enjoy expanded compatibility options.
    Sage Pro ERP is now compatible with Microsoft Office® 2007 and Microsoft SQL Server® 2008.
  • Edit partially-released work orders.
    You can now edit the required quantities of released component lines of a work order keeping work orders more up to date.
  • Change the order quantity of Sales Order finished good line items.
    Edit the order quantity of finished good line items easily. And when the quantity of that line is changed, reconfiguration of components takes place automatically.
  • Improved performance in a multiuser environment.
    Sage Pro 2010 technology facilitates storing the screen positions in a local table instead of the system table SYUFSPR if preferred.
  •  
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Tags: ERP systems, ACCPAC | SAGE PRO | IT Consulting, SBT PRO

Introduction to SageCRM for Sage Pro ERP Users

Posted by Peter Heinicke on Tue, Jan 18, 2011 @ 11:51 AM

Empower Employees and Strengthen Customer Relationships

SageCRM for Sage Pro ERP  is an easy to use, fast to deploy, feature-rich CRM solution providing enterprise-wide access to vital customer information -- anytime, anywhere. SageCRM integrates with Sage Pro  to provide centralized access to key information like order statuses, pricing discounts, inventory counts, credit records, and purchase histories: precisely the type of rich knowledge sales and service professionals need to work more strategically.

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Tags: CRM | Sage CRM | SalesForce.com | Email Campaigns

Sample Process Metrics

Posted by Peter Heinicke on Tue, Jan 18, 2011 @ 11:46 AM

A strong accounts payable (A/P) system does more than pay bills—it supports accuracy, cash flow, and internal accountability. When we track the right process metrics, we gain clarity on how efficiently our A/P department is running and where improvements can make the biggest impact. Below are essential metrics every business should monitor to maintain a reliable and well-managed workflow.

How Invoice Volume Influences A/P Productivity

One of the most telling indicators of A/P workload is the number of invoices processed. Tracking this allows us to understand team capacity and identify patterns such as seasonal spikes or departmental delays. Alongside invoices, the number of check requests processed helps measure additional tasks that may require different handling and approval steps.

Another meaningful metric is the number of lines of data entered into the system. This gives insight into manual workload, potential bottlenecks, and opportunities for automation. More data lines often mean more time spent and higher chances of human error.

Why Payment Activity Metrics Matter

Monitoring the number of A/P checks issued and the number of recurring payments helps evaluate payment frequency and predictability. Recurring payments typically support automated processes, while frequent manual checks may be a sign that our system needs more streamlining.

We should also look at the number of manually processed A/P checks, the number of voided checks, and the number of checks requiring a manual signature. These metrics highlight inefficiencies, internal control risks, or workflow gaps that could be improved through better technology or policy updates.

Spotting Errors Before They Slow You Down

Errors in incoming vouchers can create delays and require additional rework. Tracking the number of incoming voucher errors—such as missing or incorrect account coding, missing documentation, or lacking proper approvals—helps identify where training or communication may be needed. When these issues decrease, efficiency and accuracy naturally increase.

Another key metric is the number of invoices requiring adjustment after being input into the system. Frequent adjustments typically point to issues in data entry, unclear vendor communication, or inadequate initial review.

Cycle Time Metrics That Reveal True Efficiency

Cycle time tells us how smoothly information moves from one stage to the next. Useful metrics include:

  • Invoice date to approval date
  • Approval date to receipt by A/P
  • Receipt by A/P of payment

Tracking these time spans in days allows us to identify slow points, whether they occur during approval, internal handoffs, or payment scheduling. Shorter cycle times usually mean healthier vendor relationships and fewer late-payment issues.

Digital Activity Metrics That Support Modern A/P Processes

As more organizations shift to electronic transactions, it’s important to monitor how digital our workflow truly is. Metrics such as the number of invoices received electronically and the number of payments made electronically show our level of digital adoption. Higher electronic counts usually correlate with faster processing, fewer errors, and reduced manual labor.

We can also track the number of payment templates set up in the system, which helps evaluate standardization and ease of processing.

Vendor-Related Metrics Worth Watching

The number of vendors listed in the vendor master file provides insights into vendor management. A large or outdated vendor file may cause confusion, duplicate entries, or unnecessary administrative work. Regular monitoring supports cleaner records and stronger internal controls.

Bringing It All Together

Tracking A/P process metrics gives us a clearer view of how efficiently our financial operations run. By monitoring invoice activity, payment behavior, error rates, cycle times, digital adoption, and vendor data, we can make informed decisions that improve accuracy, strengthen controls, and support long-term financial stability.

A strong accounts payable function isn’t just about processing payments—it’s about building a reliable framework that supports the entire organization.

Accounts Payable

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Process Walk-through Checklist of Questions to Ask

Posted by Peter Heinicke on Tue, Jan 18, 2011 @ 11:40 AM

Every team depends on processes to stay organized, productive, and aligned. But over time, even the best processes can start working against the people using them. Bottlenecks show up. Work gets duplicated. Approvals slow everything down. Before you know it, a system that was meant to make life easier becomes the very thing holding your team back.

That’s why taking an honest walk-through of your workflows matters. By asking the right questions, we can identify what’s helping—and what’s hurting—our ability to move work forward. Below are some of the most important areas teams should evaluate to understand whether their processes still support their goals.

Start With the Basics: Do These Steps Even Need to Exist?

A good process begins with purpose. So the first question we should always ask is:

Why does this step exist? Is it necessary? Does it add value?

If the answer isn’t clear, the step may no longer serve its original purpose. Teams should also look at whether certain actions can be eliminated, automated, or simplified. If a task is labor-intensive but delivers little benefit, it’s a sign that the process needs refinement.

Check Accuracy and Efficiency: Are We Doing More Work Than Needed?

Data-related tasks often reveal hidden problems. Ask yourself:

  • How accurate is the data?
  • Is the same information being keyed into multiple places?
  • Are we duplicating work? 

Re-entering data across multiple systems, spreadsheets, or databases drains time and increases the risk of errors. When accuracy is uncertain or effort is repeated, inefficiency becomes built into the process itself.

Look at Time and Participation: Who Is Involved and Why?

Another important area to review is how many people participate in a process and whether it takes excessive time to complete. If a workflow requires too many handoffs, it usually increases delays and miscommunication. 

Teams should also ask:

Are roles and responsibilities clearly defined and appropriate?

Unclear ownership often leads to missed deadlines, backlogs, and unnecessary slowdowns. When everyone touches a task but no one owns it, progress stalls.

Assess Outputs and Inputs: Are They Actually Being Used?

A surprising number of processes create outputs no one needs—or uses. So it’s important to ask:

  • Is the output necessary?
  • Who uses it?
  • How often?

The same goes for inputs. If certain data or documents aren’t essential, they only add clutter and complexity. Sometimes removing one unnecessary input can streamline an entire workflow.

Identify What’s Causing Delays: Where Are Things Getting Stuck?

Every team faces moments when work piles up. To understand why, review questions such as:

  • What is slowing down the process?
  • Are there needless reviews or approvals?
  • Does a backlog exist?
  • How often are deadlines missed?

These answers help pinpoint patterns—like recurring “fire drills,” sudden rushes of activity, or frequent rework caused by inaccurate inputs or outputs. Knowing how these issues are initiated and who or what triggers them gives teams a clearer view of what needs fixing.

Review Tools and Materials: Are We Stuck in Old Habits?

Many organizations still rely on physical paper or manual tasks long after digital alternatives exist. So one simple but powerful question to ask is:

Is the physical piece of paper necessary?

If not, removing it can reduce delays, errors, and storage challenges. Likewise, spotting whether anyone is performing similar tasks can help consolidate work and reduce duplication.

Consider Timing: When Do Problems Occur Most Often?

Understanding the busiest times of the day, week, month, or quarter can reveal pressure points in a process. Peaks in activity may strain the system, causing recurring slowdowns or last-minute scrambling.

Key Takeaways

A process should support your team—not slow it down. By asking these thoughtful questions, we can identify inefficiencies, remove unnecessary steps, and build workflows that truly help us work better. Regular review keeps processes relevant, effective, and aligned with what the team actually needs.

Question Every Activity - Always Ask Why

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Introducing a Client Loyalty Program

Posted by Peter Heinicke on Tue, Jan 18, 2011 @ 11:27 AM

Customer loyalty and retention can be attained through structured programs. There are distinct advantages to having a formal loyalty strategy in place, including having a means to maximize opportunities and to grow your business in a more strategic and viral way. Two key ingredients for small business success are encouraging customer loyalty and promoting purchase behavior. One way to accomplish these is by creating a loyalty program -- a tailored marketing plan that rewards customers for their participation. These programs can range from simple punch cards (i.e. buy six muffins, get a seventh free) to store-branded credit cards that reward redeemable points.

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Hope is not a good strategy when It comes to backing up your data

Posted by Peter Heinicke on Sun, Dec 19, 2010 @ 10:52 AM

If your server suddenly crashed and ALL your data was erased, how long would it take before your business was back up and running as usual? 

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Evolving the Way You do Business

Posted by Peter Heinicke on Thu, Dec 02, 2010 @ 09:05 AM

There is no doubt that the economic situation experienced throughout the world in the last few years is changing the way companies do business, and that it will continue to do so for many years to come. A recent article by Dhiraj Rajaram, founder of Mu Sigma - an analytics services firm, discusses the future of business analytics and makes 10 predictions of possible trends to come.

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