FAQ
PC Methods – Serving Businesses with Smart IT & ERP Solutions
Q: What services does PC Methods offer?
We provide a wide range of IT and business software services including:
- Remote network support
- Virtual CIO services
- ERP solutions (Sage Pro, Sage 300cloud, Sage 50 (Peachtree), QuickBooks Enterprise)
- FoxPro data programming
- PrintBoss integration
- EDI Support
- eCommerce support
- Specialized support for manufacturing and distribution firms
Q: How do I get started?
Contact us at 630-562-2384 or visit our Web Development page to schedule a consultation. We’ll discuss
your goals and tailor a solution that fits your business. [www.pcmethods.com]
Q: I have a legacy FoxPro system and the programmer is not available anymore. Can you support it?
This is one of our strongest areas of support, and we have developed many tools and techniques to support your legacy system or port it to something more modern, even if you don't have complete
source code.
Q: We just signed a contract with a much larger firm that requires EDI. Can you help?
We have helped many small and medium sized firms add EDI capabilities to their existing systems so they can remain competitive.
Q: Do you support VOIP telephone systems?
We support VOIP phone systems and have three different VOIP companies we partner with if you need to replace your existing system or upgrade it.
Q: Do you offer cabling services?
We offer cabling services and cable certification services, so if you don't trust your ethernet cables, we can determine which ones need to be replaced.
ERP & Software Support
Q: What ERP systems do you support?
We specialize in Sage Pro, Sage 300cloud, Sage 50, and QuickBooks Enterprise. We also provide integration support for F9 and other 3rd party software that connects to your ERP to Excel for advanced
reporting.
Q: Can you help with legacy systems like FoxPro?
Yes! We offer FoxPro data programming and migration services to help modernize or maintain your legacy systems.
Remote Support
Q: How does remote support work?
We securely connect to your workstation to diagnose and resolve issues with your network, ERP software, or other systems. Just call us at 630-562-2384 to get started.
Q: Is remote support safe?
Absolutely. We use encrypted connections and industry-standard tools to ensure your data remains secure during remote sessions.
Specialized Industry Support
Q: Do you offer solutions for manufacturing businesses?
Yes, we provide tailored ERP and IT support for manufacturing operations, including vendor portals and workflow automation.
Q: Can you help with accounting software integration?
Definitely. We support accounting workflows and offer consultation on integrating ERP systems with financial tools like Excel and PrintBoss.
Contact & Consultation
Q: How do I get started with PC Methods?
You can reach us via our Contact Page or call 630-562-2384. We offer free initial consultations to assess your needs.
Q: Do you offer on-site support?
While our primary mode is remote support, on-site services may be available depending on your location and project scope.
Q: What kind of hourly rates do you charge?
Our primary model is a monthly support plan so you have a fixed and budgeted amount every month which only varies if you have a special project.
Q: Do you offer 24/7 support?
Our phone line is monitored and answered 24/7 and if it is an emergency, the answering service will contact the appropriate person.
Q: Do you offer BCDR (Business Continuity and Disaster Recovery) services?
Yes, we have industry-leading cloud and physical backup, both file and folder, as well as bare metal restore services.
We offer a 1-year storage cycle by default so you can recover files from up to a year ago.
Q: Do you have EDR (Endpoint detection and response?
All our endpoints that are under our managed services plan have 24/7 endpoint detector and response.
Our firewalls, antivirus and malware software keep out most evil-doers, but if an endpoint gets a cyber security problem of some nature, the EDR software will detect it and, in most cases, it will resolve it automatically. The rest of the cases get bumped to a 24/7 team of cybersecurity experts who resolve the problem manually.